Refund policy

XMAS RETURNS POLICY

All online purchases made from Nov 1st 2026 are applicable to the Christmas returns policy.

Any purchases made from the 1st of Nov 2026 can be returned after Christmas for a full refund or exchange by following the normal returns procedure listed below. The Returns Authorisation number for your return will need to be applied for before the 7th of Jan 2027. Any return requests made after this date may be refused.

To apply for your Returns Authorisation Number (R.A.N) please email - rick@harveysmenswear.co.uk - we will get back to you ASAP with the R.A.N and instructions on how to return the unwanted item(s).

THE ABOVE APPLIES TO ALL PURCHASES OF ‘NEW SEASONS ITEMS’ - any sale or reduced items purchased will only apply for the standard 14 day returns proceedure written below.

Merry Christmas from all of us at Harveys Menswear.

——————————————————————————————————————————————————————

Last updated: November 8, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You must request a return within 14 days after your item is delivered.

You are responsible for arranging and paying for return shipping.

All items purchased online including SALE items can be returned for a refund as long as all other factors and timings above are adhered to. SALE items purchased in-store can not be returned for a refund but can be exchanged for alternative items.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at rick@harveysmenswear.co.uk or use the contact details in our contact information policy.